Can I make special requests?

Poppy James floral arrangements are all one of a kind! While we are happy to accommodate requests for specific color schemes, please note that we may need to make substitutions depending on what's available. We cannot guarantee any particular flowers or colors. If you have specific preferences or requests, please include them in the 'Notes to Florist' section when placing your order.

How can I cancel or modify my order?

To cancel a scheduled flower order send an email via our contact form. Orders being cancelled or modified within 72 hours of the delivery date may be ineligible for a refund.

How do I place an order?

It's easy to order online! Browse our floral arrangements and subscriptions, pick your favorites, and add to cart. Follow the prompts to place your order for delivery and receive an email confirmation once your order placed.

Do you deliver?

Absolutely! We offer complimentary delivery within Travis County, Driftwood, and Dripping Springs zip codes Tuesday-Saturday. Simply place your order online, and select a delivery date at checkout. For areas outside these areas, contact us for more info.

What time will my flowers be delivered?

Poppy James delivers between 10am - 2pm, Tuesday through Saturday. Delivery times vary based on our delivery driver's routes, and the recipient's distance from our shop. While we cannot guarantee a specific time for standard deliveries, priority delivery may be available for an added fee. If you'd like to request priority delivery for your order, please send an email via our contact form with your order number and the details of when you'd like your delivery scheduled.

Do you offer same day deliveries?

Poppy James Floral Co in unable to offer same day deliveries. Our online shop has a 12:00pm cutoff time for next-day orders.

Do you deliver flowers outside of Austin?

At this time we only offer fresh flower delivery to Travis County, Driftwood, and Dripping Springs zip codes.